Privacy Policy

Last Updated: April 30, 2026

1. Introduction

Epic Print & Promo ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information, including information collected through our website (epicprintandpromo.com), SMS messaging services, and other communications. By using our services, you agree to the practices described in this policy.

Business Contact Information:
Epic Print & Promo
645 S. Lovers Lane, Suite 2
Visalia, CA 93292
Phone: (559) 594-9444
Email: [email protected]

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Phone Numbers for SMS: We collect phone numbers for the purpose of sending SMS text messages, including appointment reminders, order status updates, promotional offers, and service-related notifications.
  • Business Information: Company name, industry, and project details submitted through quote requests or upload forms.
  • Website Usage Data: Pages visited, browser type, IP address, and other analytics data collected through cookies and similar technologies.
  • Communication Records: Records of your communications with us, including chat transcripts, emails, and phone calls.

3. SMS Messaging & Phone Data

When you provide your phone number and opt in to receive SMS messages from Epic Print & Promo, the following applies:

Types of SMS Messages You May Receive

  • Appointment confirmations and reminders
  • Order status updates and delivery notifications
  • Promotional offers and special discounts
  • Service announcements and business updates
  • Responses to your inquiries

No Sharing of Phone Data

Your phone number and SMS messaging data are never sold, rented, or shared with third parties for their marketing purposes. We do not share your phone number or messaging opt-in data with any unrelated third parties. Your phone data is used solely by Epic Print & Promo for the purposes described in this policy.

Message Frequency & Rates

Message frequency varies based on your interactions with our services. Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.

Opting Out of SMS

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent unless you re-subscribe. For assistance, reply HELP to any message or contact us at (559) 594-9444.

4. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our printing, apparel, signage, and marketing services.
  • Process orders, quotes, and project submissions.
  • Send SMS messages for appointment reminders, order updates, and promotional communications (with your consent).
  • Respond to your inquiries and provide customer support.
  • Send marketing communications about our products and services (with your consent).
  • Analyze website usage to improve user experience.
  • Comply with legal obligations.

5. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission (SSL/TLS) for all website communications.
  • Secure, access-controlled storage of customer data.
  • Regular security assessments and updates to our systems.
  • Limited employee access to personal data on a need-to-know basis.
  • Secure third-party service providers bound by data protection agreements.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights & Data Deletion

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data, including your phone number and any messaging history.
  • Opt-Out: Opt out of marketing communications, including SMS messages, at any time.

To exercise any of these rights, including requesting deletion of your data, please contact us at:

Email: [email protected]
Phone: (559) 594-9444
Mail: Epic Print & Promo, 645 S. Lovers Lane, Suite 2, Visalia, CA 93292

We will respond to your request within 30 days. Certain data may be retained as required by law or for legitimate business purposes (e.g., completed order records).

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.

8. Third-Party Services

We may use third-party services for analytics, payment processing, appointment scheduling, and customer communications. These services have their own privacy policies, and we encourage you to review them. We do not sell your personal information to any third party.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Epic Print & Promo
645 S. Lovers Lane, Suite 2
Visalia, CA 93292
Phone: (559) 594-9444
Email: [email protected]
Website: epicprintandpromo.com

See also our Terms of Service for additional information about our SMS messaging program and service terms.